No products in the cart.
Only this weekend
Super Discount
Items on sale this week
Top picks this week. Up to 50% off the best selling products.
At Zydane, we are committed to customer satisfaction. If for any reason you are not completely satisfied with your purchase, please review our refund policy below.
Customers are eligible to return most items purchased from Zydane within 15 days of receipt. To qualify for a return, items must be in the same condition that you received them, unused, and in their original packaging. Items must also have all tags, manuals, and accessories included. Some items may not be eligible for returns due to their nature. This includes perishable goods, custom-made items, and personal care goods. Please see the product page for specific return information before making your purchase.
Contact Us: To initiate a return, please contact our customer service team at info@zydane.com with your order number and details about the product you would like to return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Prepare the Package: Pack the item securely, including the original product packaging and any accessories. Please ensure the RMA number is included inside the package. Send the Item Back: Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item. Receive Your Refund: Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Items returned after 15 days from receipt may not be eligible for a refund. Items not in their original condition, damaged, or missing parts for reasons not due to our error may be subject to partial refunds or may not qualify for a refund. Sale items are final sale and cannot be returned or exchanged, unless required by law.Prepare the Package: Pack the item securely, including the original product packaging and any accessories. Please ensure the RMA number is included inside the package. Send the Item Back: Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item. Receive Your Refund: Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you need to exchange an item for the same item due to damage or defect, send us an email at info@zydane.com for exchange instructions.
For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@zydane.com or by mail using the details provided below:94 Hyde Road South Croydon, London CR29NQPlease note, this policy is subject to change without notice and was last updated on 9/April/2024. Check back regularly for any updates to our refund policy.